Privacy Policy
Effective Date: June 22, 2026
Sage James (“Captain Carl,” “we,” “our,” or “us”) operates the website located at https://captaincarl.net and related services, including the Captain Carl AI chat application.
This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website and services.
1. Information We Collect
We may collect account information, Google login information, chat messages, prompts, uploaded files, images, payment-related information, technical usage information, cookies, and browser storage information.
2. Account and Google Login Information
When you sign in with Google, we may receive basic Google account information such as your name, email address, profile image, and login identifier. We use this information to create and manage your Captain Carl account.
3. Chat, File, and Image Content
When you use Captain Carl, we may process and store messages, prompts, uploaded files, images, and related content so the service can respond to you, preserve chat history, and provide app features.
4. Payment Information
If you purchase a paid plan, payment processing may be handled by a third-party payment processor such as Stripe. We do not store your full credit card number. The payment processor may collect billing details, payment method information, and transaction history according to its own privacy policy.
5. Technical and Usage Information
We may collect IP address, browser type, device information, pages visited, timestamps, error logs, and usage activity to operate, secure, troubleshoot, and improve the service.
6. How We Use Information
We use information to provide Captain Carl, process chats and uploads, manage accounts and subscriptions, provide support, improve reliability, detect abuse or fraud, secure the service, communicate service updates, and comply with legal obligations.
7. AI Processing
Messages, prompts, files, and images you submit may be processed by AI systems to generate responses. Do not submit passwords, financial account numbers, highly sensitive personal information, classified information, or anything you do not want processed by the service.
8. Sharing Information
We do not sell your personal information. We may share limited information with service providers that help operate Captain Carl, including hosting, authentication, payment processing, analytics, security, AI processing, and support tools. We may also disclose information if required by law or to protect our rights, users, service, or the public.
9. Data Retention
We keep information for as long as needed to provide the service, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and improve security. Chat history, uploads, and account information may remain stored until deleted, expired, or removed according to our internal practices.
10. Your Choices
Depending on your location and applicable law, you may have rights to access, correct, delete, or request a copy of certain personal information. You may stop using the service, delete local browser data, or contact us about account deletion or privacy requests.
11. Security
We use reasonable safeguards to protect information, but no online service, server, or data transmission is guaranteed to be completely secure. You are responsible for keeping your account credentials secure.
12. Children’s Privacy
Captain Carl is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take reasonable steps to delete it.
13. Third-Party Services
Captain Carl may use third-party services such as Google login, Stripe payment processing, Cloudflare, hosting providers, AI tools, or other services. Those third parties may collect and process information according to their own privacy policies.
14. Changes
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date. Continued use of Captain Carl after changes means you accept the updated policy.
15. Contact
For privacy questions or requests, contact us at [email protected].